Privacy Policy

Our Commitment to Your Privacy

At CCM Cape Coral Masonry, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us when you request a quote, contact us by phone or email, or submit a form on our website. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property location and details about your masonry project
• Photos you submit of existing masonry work
• Payment information when you hire us for services
• Communications you send to us

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages you view. This helps us understand how visitors use our site and improve our services.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide quotes and respond to your service requests
• To schedule and perform masonry services
• To process payments and maintain billing records
• To communicate with you about your project
• To send appointment reminders and follow-up information
• To improve our website and services
• To comply with legal obligations

We do not sell your personal information to third parties. We only share your information with service providers who help us operate our business, such as payment processors or scheduling tools, and only to the extent necessary to provide services.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our site. Cookies are small text files stored on your device that help us remember your preferences and analyze site traffic.

You can control cookie settings through your browser preferences. However, disabling cookies may limit some functionality of our website. We do not use cookies to collect sensitive personal information.

Third-Party Services

Our website may contain links to third-party websites or use third-party services for forms, scheduling, or analytics. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing information.

We may use services like Google Analytics to understand website traffic patterns. These services may collect information about your online activities across different websites over time.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes secure data storage, encrypted transmissions for sensitive information, and restricted access to personal data within our organization.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Project records, including contact information and service details, are typically maintained for several years for warranty purposes and business records.

If you request deletion of your information, we will remove it from active databases while retaining records required by law or legitimate business purposes.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Request information about how we use and share your data

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Marketing Communications

With your consent, we may send you promotional emails about our services, special offers, or helpful tips for maintaining your masonry. You can opt out of these communications at any time by clicking the unsubscribe link in any email or contacting us directly.

Even if you opt out of marketing emails, we may still send you service-related communications, such as appointment confirmations or project updates.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised date. Significant changes will be communicated through our website or direct contact when appropriate.

Your continued use of our services after policy changes indicates acceptance of the updated terms.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise your California privacy rights, please contact us using the information below.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at: